Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@ellashop.site. If your return is accepted, we will tell you how and where to send your package, and confirm who covers return shipping before you send it back. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item arrives damaged, defective or incorrect, we cover the return shipping.

Non-returnable items

Sale items, gift cards, and custom or personalized items cannot be returned. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method. Your bank or card company may take some time to process and post the refund.